Application Support Engineer

Posted date: 2010-Feb-03

Location: Ann Arbor

Application Support Engineer

 

Description

This position is part of our Client's Professional Services team which is responsible for the implementation and ongoing support of their clients via phone and email (no travel required). This is an entry level position in our Services organization focused on supporting existing customers in a technical role.  We are only hiring top engineers from leading Engineering schools with a desire to challenge themselves to grow your career in line with the rapid pace of a growing, well funded startup company.  After proving high proficiency in the Application Support role, the candidate will have the opportunity to progress to a Professional Services Engineer, where you will create client implementations from scratch, and working hand in hand with client technical teams.  Our Client's Services and Support organizations are part of the broader Engineering team, and as such, there are further opportunities to grow into other functional roles within the team as you develop.   
 

Key areas of responsibility include:

       Provide first-level client and partner support via phone and email

       Resolve questions and problems directly through individual efforts or by triaging problems with account management and services.

       Support of clients including monitoring of data feeds, product configuration, and client website integration. Includes ongoing troubleshooting, tuning, and optimization of web and email based components of the solution.

       Set up and configure new client accounts

       Manage, prioritize, and execute on day-to-day support requests from internal and client IT teams via phone, email and web conferencing.

 
 

The ideal candidate has a high degree of self motivation, an unwavering commitment to excellence, great attitude and work ethic, and the desire to thrive in a startup environment.

Prerequisites

BS/MS in Computer Science, Electrical Engineering or Information Technology

Requirements

       0-2 years of technical or client facing experience (e-commerce or digital marketing, internet advertising, behavioral eMarketing, web design, call center).  Experience with an internship in a technical role highly desired.

       Solid understanding of web technologies (HTML, JavaScript, XML, and Http)

       Excellent written and oral communication skills

       Experience with Oracle, Unix shell, and Java application architecture desired

       Extremely detail oriented and able to prioritize multiple projects in a fast paced environment

       Strong technical problem-solving skills

       Ability to deliver accurate solutions with minimal supervision

       Experience in startup environment a plus