Customer Support Representative (CSR) – Tier I
Job Duties:

• Process inbound calls to the point of resolution, including customer inquiries and requests for assistance pertaining to company information
• Must possess proficient level of knowledge with the CFATS Regulation
• Must have the ability to provide unbiased responses to users following scripted responses
• Must be able to recognize issues quickly and notify management of the issues
• Update data base and create cases in order to track common issues and trends
• Reviews and updates customer records in database
• Must be proficient in Microsoft Office and Windows based applications
• Resolves problems and refers unresolved ones to the responsible parties
• Escalate calls to Tier II or Tier III associates based on reason for call
• Must continually meet or exceed a minimum performance standard set forth by management
• Must be able to assist customers utilizing business tools such as multi line phone system, email and fax
• Ability to manage, prioritize and organize a variety of functions relating to the customer service department
• Completes projects as needed
• Perform miscellaneous job-related duties as assigned

Requirements:

• All candidates must possess strong interpersonal, customer service and language skills
• Must have high school diploma or GED degree, with some college preferred
• Candidate must have experience in customer service, some computer experience and be detail oriented
• Must have excellent communication skills with clients and team members
• Ability to read, interpret and retain company-related information
• Promote company image through professional service actions maintaining a helpful attitude and pleasant demeanor
• Must be dependable, flexible and have a strong work ethic
• Candidate must have proven abilities to perform under stress and to effectively multi-task without sacrificing quality output
• Must be willing to work a 40 hour week within operational hours of Monday through Friday from of 7:00 a.m. to 7:00 p.m.
• Strong willingness and ability to learn
• Must demonstrate positive energy
• Must be a team player
• Requires computer database experience and a working knowledge of Microsoft Office
• Must be able to pass a background check and drug screening
• US Citizenship required 

Travel: Intermittent travel may be required as necessary
Benefits:

• All benefits begin on date of hire
• Medical (125 tax deferred)
• Dental (125 tax deferred)
• Life and AD&D Insurance
• Paid Holidays (10 federal)
• Paid Time-Off
• Flex Time and VPN Access
• Optional Insurance Plans Available

Contact: Rebekah.MathisStaffTechs.com
865.392.9024
or apply directly at: https://www.stafftechs.com/Guest/Careers/Open_Positions.aspx?Position_ID=1224&US_City_I D=294&Job_Category_ID=7

Job Title Customer Support Representative (CSR) Tier I Post Details
Posted By StaffTechs Job Function Manager Start Date ASAP Salary 000000 Contact Number 865.392.9024 Email Rebekah.MathisStaffTechs.com Deadline
Category City Knoxville State State -> Tennessee (TN) Job Type Job Type -> Full-time Industry Industry -> Government - Civil Service Classification Job Classification -> Customer Service